Terms of Service
These terms govern access to Bimial, a product of Solutions90. By creating an account or using the service you agree to them. If you are using Bimial for a company, you confirm you can bind that company.
1. The service
Bimial lets businesses configure AI voice and messaging agents, embed them on websites, connect phone or WhatsApp channels, and review transcripts and usage. Features may change. We do not guarantee uninterrupted service.
2. Your account
You are responsible for your login, workspace content, and anyone you invite. Keep credentials confidential. Notify us at support@bimial.com if you believe the account is compromised.
3. Your content and agents
You retain rights to FAQs, greetings, and other content you upload. You grant us a license to host and process that content only to operate Bimial for you. You must have the right to use that content, including personal data of your customers.
AI replies can be wrong. You are responsible for reviewing agent behavior, disclosures to callers, and any actions taken from a conversation.
4. WhatsApp
If you connect WhatsApp, you authorize Bimial to access the WhatsApp Business Account and phone number you select, and to send and receive messages and (if you enable it) calls through Meta’s Cloud API.
- You must comply with WhatsApp Business and Meta platform policies.
- You are the WhatsApp business customer. Meta bills Cloud API usage to the payment method on your WhatsApp Business Account unless a different billing arrangement is agreed.
- Bimial bills you separately for our product. Connecting WhatsApp does not transfer your WABA to us.
- You can disconnect WhatsApp at any time in Settings → Integrations. That stops our access; it does not delete your Meta or WhatsApp assets.
5. Acceptable use
You may not use Bimial to:
- Send spam, scams, or unlawful content
- Impersonate others or violate WhatsApp or telecom rules
- Collect data you are not allowed to process
- Probe, overload, or reverse engineer the service except as allowed by law
- Resell raw API access in a way that violates Meta or our policies
We may suspend accounts that break these rules.
6. Fees
Paid features are billed as shown in the dashboard. Voice is typically metered by talk time. Third-party costs (Meta WhatsApp conversation charges, carriers) are separate unless we say otherwise.
7. Privacy
Our Privacy Policy and User data deletion page explain how we handle data and how you can delete it.
8. Disclaimer and liability
The service is provided “as is.” To the fullest extent allowed by law, Solutions90 is not liable for indirect, incidental, or consequential damages, or for decisions made from AI output. Our total liability for a claim is limited to the fees you paid us for Bimial in the three months before the claim.
9. Termination
You may stop using the service and request deletion of your account. We may terminate or suspend access if you breach these terms or if we discontinue the product, with reasonable notice where practical.
10. Changes
We may update these terms. The effective date at the top will change. Continued use after an update means you accept the new terms.