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User data deletion

Effective September 12, 2026. Bimial is a product of Solutions90. Questions: support@bimial.com

This page tells Bimial users how to remove stored data, including WhatsApp connection data. Meta App Review uses this URL as the User Data Deletion instructions.

Fastest path for WhatsApp: sign in → Settings → Integrations → WhatsApp → Disconnect. That deletes the Cloud API token we stored and stops Bimial from sending or receiving WhatsApp messages and calls for your workspace.

1. Disconnect WhatsApp (in the product)

  1. Open Settings → Integrations while signed in.
  2. Find WhatsApp and choose Disconnect.
  3. Confirm. We remove the access token, phone number ID, WABA ID, and related WhatsApp metadata from your Bimial workspace.

Disconnecting in Bimial does not delete your WhatsApp Business Account, business phone number, or message history inside Meta. Manage those in Meta Business Suite / WhatsApp Manager.

2. Delete your Bimial account

Email support@bimial.com from the same address you use to sign in. Use the subject line Delete my Bimial account and include the workspace email.

We will then delete or irreversibly anonymize:

  • Your login and profile
  • Agent configurations, FAQs, and tool credentials stored with us
  • Call logs, transcripts, and usage records tied to your user id
  • WhatsApp and other integration tokens
  • Billing customer records we are not required to keep for tax or fraud prevention

We aim to complete deletion within 30 days. You will get a confirmation email. Some backups may take a short additional period to expire.

3. Delete a specific call or conversation

If you only need one record removed, email support@bimial.com with the call time, agent, and (if known) caller number or WhatsApp id. We will remove that record from the dashboard and our database where technically possible.

4. People who called or messaged your business

End users (your callers) should contact you first, because you are the business they spoke with. You can ask us to delete a transcript or call record as in section 3. Their WhatsApp account is controlled by Meta, not by Bimial.

5. Data we may retain

We may keep a minimal record of the deletion request, invoices, and information we must keep for legal, tax, or security reasons. That data is not used to operate an agent or WhatsApp connection.

6. Contact

support@bimial.com. See also the Privacy Policy.